Welcome to Riddhi Pilates Studio! By enrolling in our programs, using our services, or accessing our facilities, you agree to the following terms and conditions:
1. Bookings
1.1 All classes must be booked in advance via our app, or in person.
1.2 Bookings are subject to availability and are confirmed only upon payment.
1.3 A valid account with up-to-date contact and payment information is required.
2. Payments and Packages
2.1 Payments must be made at the time of booking.
2.2 Packages and class passes are non-transferable and non-refundable unless otherwise stated.
2.3 Expiry dates apply to all packages and passes (e.g., 12-class passes expire 1 month from purchase).
3. Cancellations and Rescheduling
3.1 Cancellations or rescheduling must be made at least 12/24 hours before the scheduled class.
3.2 Late cancellations or no-shows may result in loss of class credit or a fee.
3.3 For private sessions, cancellations require 24/48 hours notice.
4. Studio Etiquette
4.1 Please arrive at least 5 minutes before your class.
4.2 Late arrivals may not be permitted to join the class to avoid disruption.
4.3 Mobile phones should be silenced, and appropriate workout attire must be worn.
4.4 Grip socks are required to be worn at all times during the session.
5. Health and Safety
5.1 Clients are responsible for disclosing any injuries or health conditions before class.
5.2 Participation is at your own risk. Consult a physician before beginning any new exercise program.
5.3 The studio is not liable for any injuries sustained on the premises or during virtual classes.
6. Refunds and Credits
6.1 Refunds are only provided in exceptional circumstances at the studio’s discretion.
6.2 If a class is cancelled by the studio, a full credit or alternative booking will be offered.
7. Personal Belongings
7.1 The studio is not responsible for any lost, stolen, or damaged personal items.
8. Changes to Schedule and Terms
8.1 The studio reserves the right to alter class schedules, instructors, and terms at any time.
8.2 Notice will be provided when possible, via app or the booking system.
9. Photography and Media
9.1 Occasionally, the studio may take photos/videos for promotional use. You may opt out by notifying us in writing.
10. Acceptance of Terms
10.1 By booking a class, you agree to abide by these terms and conditions.